At Murcia Renovo, we are committed to ensuring customer satisfaction with every purchase. To facilitate this, we have established clear guidelines for cancellations, returns, and refunds. Please read the following policy carefully to understand your rights and our procedures.
Cancellations
You may cancel your order at any time before it is dispatched from our warehouse. If you wish to cancel an order, please contact our customer service team immediately via email or phone, providing your order number and details. Once an order has been dispatched, it cannot be cancelled, and you will need to follow the return process.
Returns
If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receipt, subject to the following conditions:
- The product must be returned in its original condition, unused, and in the original packaging.
- The return request must be made within the specified return window from the date of delivery.
- Custom or personalized items are not eligible for returns unless they are faulty or damaged.
To initiate a return, please contact our customer service team at [email] with your order details. Once your return is approved, we will provide instructions on how to ship the item(s) back to us. Please note that return shipping costs are the responsibility of the customer, unless the product is faulty or incorrect.
Refunds
Once we have received and inspected your returned item(s), we will process your refund. The refund will be made to the original payment method within 10 business days. Please note that it may take additional time for the funds to be reflected in your account, depending on your payment provider.
If the returned item is damaged, incomplete, or not in its original packaging, we reserve the right to reduce the refund amount accordingly.
Exceptions
Items that are excluded from this policy include:
- Perishable goods
- Personalized or custom-made products
- Clearance or final sale items
If you receive a damaged or defective product, please notify us within 48 hours of delivery, and we will arrange a replacement or refund, including return shipping costs.