1. Company Identification
- Company Name: MURCIA RENOVO SL
- Tax Identification Number (NIF): B10769560
- Address: C. Emilio Ortuño, 10, 1 3
03501 Benidorm, Alicante, Spain - Email: info@murcia-renovo.es
2. Scope
These Terms and Conditions of Sale govern the sales made by MURCIA RENOVO SL on the website www.murcia-renovo.es. By placing an order, the customer accepts these terms without reservation.
3. Products
The products offered for sale are those displayed on the website at the time of the order, along with detailed descriptions. The images of the products are for illustrative purposes only and may not correspond exactly to the actual products due to variations in color or design.
4. Prices
The prices of the products are indicated in euros and include the applicable Value Added Tax (VAT) at the prevailing rate. Shipping costs are not included in the product price and will be added to the total amount of the order at the time of payment.
5. Order Process
To place an order, the customer must follow the steps outlined on the website:
- Select the desired products and add them to the shopping cart.
- Review the shopping cart and click on the “Checkout” button.
- Fill in the necessary personal information and select the preferred payment and delivery methods.
- Review the order summary and agree to the T&Cs.
- Confirm the order by clicking the “Place Order” button.
Once the order is placed, the customer will receive an order confirmation via email.
6. Payment
Payments can be made using the methods indicated on the website, including credit/debit cards and other secure payment options. All payment transactions are secure and processed through an encrypted connection. Payment must be made in full before the order is dispatched.
7. Delivery
Delivery times vary depending on the destination and selected shipping method. MURCIA RENOVO SL commits to delivering the products within the estimated time frame indicated on the website at the time of order confirmation. Shipping costs will be displayed before the final order confirmation.
- Shipping Method: Products are shipped via DHL, UPS.
- Delivery Time: Estimated delivery times are 3-5 business days for domestic orders, 7-14 days for international orders.
8. Right of Withdrawal
Customers have the right to withdraw from the purchase without giving any reason within 30 days from the date of receipt of the products. To exercise this right, the customer must inform MURCIA RENOVO SL of their decision to withdraw by sending a clear statement via email or through the designated return form.
The products must be returned in their original condition, unused, and in their original packaging. The customer is responsible for the return shipping costs, except in cases of defective or incorrect products.
9. Returns and Refunds
Once the returned product is received and inspected, MURCIA RENOVO SL will process the refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. If the returned item is not in its original condition, MURCIA RENOVO SL reserves the right to reduce the refund amount accordingly.
10. Customer Obligations
Customers agree to provide accurate and complete information during the order process. They are responsible for keeping their account details secure and for all activities that occur under their account.
11. Liability
MURCIA RENOVO SL is not liable for any damages arising from the use of the website or products, except in cases of willful misconduct or gross negligence. The total liability of MURCIA RENOVO SL for any claims related to the purchase is limited to the total amount paid by the customer for the product in question.
12. Applicable Law and Jurisdiction
These T&Cs are governed by Spanish law. Any disputes arising from the interpretation or execution of these terms shall be submitted to the exclusive jurisdiction of the courts of Spain.
13. Changes to Terms and Conditions
MURCIA RENOVO SL reserves the right to modify these Terms and Conditions of Sale at any time. Customers will be notified of any changes, and the new terms will be effective upon publication on the website.